We want every pup and pet parent to be wagging their tails with joy! If you're not completely satisfied with our services, we'll provide a full refund - no bones about it. Just contact us within 48 hours of service completion, and we'll process your refund right away.

For any disputes or concerns, please email us at stay@floofroof.com and we'll work like good dogs to make it right!

*Refunds will be processed to the original payment method within 5-7 business days.

Life happens, and sometimes plans change - we get it! Feel free to cancel your scheduled pet sitting service at any time, with no penalties or fees. Just let us know so that we can update our schedule.

While we appreciate as much advance notice as possible, we promise not to put you in the doghouse for last-minute changes. We're here to make pet care easy and stress-free!

Need to cancel? Just drop us a line at stay@floofroof.com.